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Simon Hall Receives CCXP Certification

Human Brand Experience Consultants is proud to announce that Simon Hall is now a recognized CCXP (Certified Customer Experience Professional).

Nick Hall By Nick Hall

Human Brand Experience Consultants is proud to announce that Simon Hall is now a recognized CCXP (Certified Customer Experience Professional). The certification is authorized by the CXPA (Customer Experience Professionals Association), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.

To date there are 645 certified individuals worldwide and only 44 in all of Canada.

Certification requires a deep knowledge and understanding of the 6 core competencies of customer experience, including:

  • Customer-Centric Culture
  • Organizational Adoption and Accountability
  • VOC, Customer Insight and Understanding
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • CX Strategy

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